Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments.
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience:1 to less than 7 months Business Equipment
Computer Applications: Multi-line switchboard;
Internet Work Setting: Hotel, Motel Work Conditions
Physical Capabilities: Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods Personal Suitability Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized